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FAQs
In 1-3 days if you are shipping to the UK. In 3-10 days for international orders.
We dispatch all orders received before midday on the same day (weekdays only).
We send all parcels on an express tracked service.
For pre-order items or personalised items please see individual product listings for delivery information.
We use Royal Mail and DPD for our UK services and you can select your preference at checkout. We use Royal Mail and ProCarrier for our International services.
Yes! If your shipping address is in the UK and you spend over £50 then you automatically get free delivery on your order.
If your shipping address is in the US and you spend over $100 then your automatically get free delivery on your order.
Yes, all orders can have a gift box and gift wrapping servide added. Just tick the gift wrapping box above before you proceed to checkout. You can also add a free gift message.
We also offer an e-gift voucher option if you would like to send a gift directly to the recipient: Gift Voucher
No, we do not include any paperwork in our packages. All order details are sent to the payee on email.
We accept all major credit cards as well as apple pay, paypal, google pay, and klarna. All transactions are secure and we do not store any payment information.
We ship to the UK, the US (all states except Pennsylvania, Ohio, and Massachusetts), Australia, New Zealand.
UK delivery is free over £50
US delivery is free over $100
If you are in the UK we will send you a free tracked returns label if you notify us of your return/exchange within 30 days.
If the item is faulty or was a gift then we can offer an exchange outside of this time period.
If you are in the US, Australia or New Zealand then we have extended our returns policy to 60 days. Items will need to be sent on a tracked service at the customer's cost.
For all returns please notify us in advance by emailing enquiries@islaandfraser.com so that we can log your return.
What our customers had to say...
"The quality and softness is exceptional, you can tell the love in which my items were packed. I ordered the cardigan in the same colour which is like touching feathers, sooo soft... couldn't recommend your website enough... exceptional. And you have planted 2 trees... Thank you"
★★★★★
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"We are over the moon with our purchase. The detail, quality and colour is absolutely beautiful. It's the softest baby blanket we've ever purchased. Delivery was prompt and communication with the seller was very thorough, quick and helpful. Thank you very much, we will be purchasing again!
★★★★★
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"This cardigan is so beautifully made, it is even more lovely in real life. My friend was blown away by how amazing it looked with the matching dungarees. She put her baby in it the next day for his newborn professional photos and it just looked beautiful. The box it came in was lovely too. A great gift!"
★★★★★
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