Shipping policy

Orders are collected by either Royal Mail or DPD Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve. We aim to despatch all orders placed before 12 pm Monday-Friday that same day. 

Pre-orders will have a different delivery schedule as detailed on the product page at the time of ordering and outlined in your order confirmation email. Please get in touch via info@islaandfraser.com if you have any queries.

Personalised items take between 3-5 weeks to deliver. 

UK

  • FREE UK Royal Mail Tracked 24 Delivery on all orders over £50

For orders under £50 choose either:

  • Royal Mail Tracked 24 £4.70. Order by midday (weekdays) to guarantee same-day dispatch. Please note, for Northern Ireland orders, please allow +1 day.

or

  • DPD Express Delivery £5.99. Order by midday (weekdays) to guarantee same-day dispatch. Please note, for Northern Ireland orders, please allow +1 day.

    🌍 International: 

    For US shipping, please use our US website for the best shipping rates: us.islaandfraser.com

    EU Shipping TRACKED 3-7 Business Days. Please note customs charges may apply and are not included in shipping costs. 

    International Shipping TRACKED 5-12 Business Days. All International rates are calculated at checkout. If your country is not available for International shipping at checkout then just drop us an email at info@islaandfraser.com and we will arrange custom shipping rates for you. Please note customs charges may apply are not included in shipping costs. 

    Non-Mainland UK Delivery Information

    Orders delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies, or other charges as a result of local legislation or customs formalities. 

    The recipient of your order is responsible for all customs formalities for the import of their order and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies, and other charges that may be levied outside mainland UK.

    The recipient of the order, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering as a gift, please ensure they’re aware that they’ll be responsible for these additional charges. 

    Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering.

    If the recipient wishes to return the product, they must request a refund of the customs duties and/or tax directly with their local customs office and must present proof of return.