In 1-3 days (if shipping to the UK).

We dispatch all orders received before midday on the same day (weekdays only). We send all parcels on an express tracked service with either DPD or Royal Mail (you can select at checkout).

For pre-order items or personalised items please see individual product listings for delivery information.

No, we do not include any paperwork in our packages. All order details are sent to the payee on email.

Please let us know ASAP by replying to your order confirmation email. Please note we dispatch most orders same day so it might not be possible to make changes, but if you let us know within an hour of ordering then we should be able to make any necessary changes.

Yes, all orders can have a gift box and gift wrapping servide added. Just tick the box when you review your basket to add this service.

We also offer an e-gift voucher option if you would like to send a gift directly to the recipient: Gift Voucher

Yes, gift notes are free and can be added when you review your basket, before checkout.

Drop us a message using the contact form above. Please provide your order number (if available). If you are based in the UK and the order was received within the last 30 days then we will arrange a free returns label and collection.

No problem. Send us a message on the contact form above providing as much information as possible eg name of gift giver/date.

All of our knits are designed in the UK and ethically made in a trusted factory in a small village in Jiangsu, China. Every product we make is GOTS certified which means it has been sourced and made ethically and responsibly.

We use Royal Mail and DPD for our UK services and you can select your preference at checkout. International orders are sent via Royal Mail.

We accept all major credit cards as well as apple pay, paypal, google pay, and klarna. All transactions are secure and we do not store any payment information.

Yes! If your shipping address is in the UK and you spend over £50 then you automatically get free delivery on your order.

Our products sell out quickly, but don't worry, we always restock! If you enter your email address on the 'notify me' button on the product page then we will send you an email alert as soon as it is back in stock!

As well as being GOTS certified for being made from 100% organic cotton (which means they contain no chemicals or pesticides), all of our knits are independently tested and certified for flammability and fibre content, and all buttons are thoroughly tested and verified for small parts attachment strength. Our comforters are all tested and certified for UKCA & CE toy standards.

We restock on the second Thursday of every month at 20:00. *Please note this servie will briefly stop from May to Sept 2023*.

We do not offer wholesale and our products are only available through our website.

Just go to the product page that you would like to leave a review for, scroll down and click on the green 'write a review' button.

Yes, we ship to every country in the world! Individual shipping rates are calculated at checkout.

If you are in the US please visit our dedicated US website for faster and cheaper shipping rates: us.islaandfraser.com

For all orders outside of the UK and the US then there might be customs charges to pay, and this will be based on the rates of each individual country's customs department. You will be responsible for paying any customs charges levied once your order reaches the destination country. We have no control over these charges and cannot predict what they will be.