Please check our FAQS below for quick answers to our most common questions. If these don't answer your query then please get in touch using the Contact Us form below and our customer happiness team will get back to you within 24 hours.

Contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


In 1-3 days if you are shipping to the UK.

In 3-10 days for international orders.

We dispatch all orders received before midday on the same day (weekdays only).

We send all parcels on an express tracked service.

For pre-order items or personalised items please see individual product listings for delivery information.

No, we do not include any paperwork in our packages. All order details are sent to the payee on email.

Please let us know ASAP by replying to your order confirmation email. Please note we dispatch most orders same day so it might not be possible to make changes, but if you let us know within an hour of ordering then we should be able to make any necessary changes.

Yes, gift notes are free and can be added when you review your basket, before checkout.

We ship to the UK, the US (all states except Pennsylvania, Ohio, and Massachusetts), Australia, New Zealand.

UK delivery is free over £50

US delivery is free over $100

Yes! If your shipping address is in the UK and you spend over £50 then you automatically get free delivery on your order.

If your shipping address is in the US and you spend over $100 then you automatically get free delivery on your order.

For all orders outside of the UK there might be customs charges to pay, and this will be based on the rates of each individual country's customs department. You will be responsible for paying any customs charges levied once your order reaches the destination country. We have no control over these charges and cannot predict what they will be.

Yes, all orders can have a gift box and gift wrapping servide added. Just tick the box when you review your basket to add this service.

We also offer an e-gift voucher option if you would like to send a gift directly to the recipient: Gift Voucher

Drop us a message using the contact form above. Please provide your order number (if available). If you are based in the UK and the order was received within the last 30 days then we will arrange a free returns label and collection.

Simply check the product listing Personalised Blankets for our next restock date and make sure you browse the colours in advance so you can order quickly when they are released as they sell out very fast!

You can add a second name for an additional cost of £8 - just reply to your order confirmation email with details.

Please check the product page details for leadtime.

No problem. Send us a message on the contact form above providing as much information as possible eg name of gift giver/date.

All of our knits are designed in the UK and ethically made in a trusted factory in a small village in Jiangsu, China. Every product we make is GOTS certified which means it has been sourced and made ethically and responsibly.

We use Royal Mail and DPD for our UK services, and Royal Mail and Pro Carrier for our International Services.

We accept all major credit cards as well as apple pay, paypal, google pay, and klarna. All transactions are secure and we do not store any payment information.

Our products sell out quickly, but don't worry, we always restock! If you enter your email address on the 'notify me' button on the product page then we will send you an email alert as soon as it is back in stock!

As well as being GOTS certified for being made from 100% organic cotton (which means they contain no chemicals or pesticides), all of our knits are independently tested and certified.

We do not offer wholesale and our products are only available through our website.

Just go to the product page that you would like to leave a review for, scroll down and click on the 'write a review' button.